SAN FRANCISCO — OpenAI announced yesterday it will begin testing advertisements on ChatGPT in the coming weeks, as the wildly popular artificial intelligence chatbot seeks to increase revenue to cover its soaring costs.
The ads will initially appear in the United States for free and lower-tier subscribers, the company said in a blog post outlining its long-anticipated move. Premium Pro and Enterprise subscribers will remain ad-free.
The integration of advertising has been a key question for generative AI chatbots, with companies largely reluctant to interrupt the user experience with ads.
But the exorbitant costs of running AI services may have forced OpenAI’s hand.
Only a small percentage of its nearly one billion users pay for subscription services, putting pressure on the company to find new revenue sources.
Since ChatGPT’s launch in 2022, OpenAI’s valuation has soared to US$500 billion (RM2 trillion) in funding rounds — higher than any other private company. Some expect it could go public with a trillion-dollar valuation.
But the ChatGPT maker burns through cash at a furious rate, mostly on the powerful computing required to deliver its services.
With its move, OpenAI brings its business model closer to tech giants Google and Meta, which have built advertising empires on the back of their free-to-use services.
Unlike OpenAI, those companies have massive advertising revenue to fund AI innovation — with Amazon also building a solid ad business on its shopping and video streaming platforms.
“Ads aren’t a distraction from the gen AI race; they’re how OpenAI stays in it,” said Jeremy Goldman, an analyst at Emarketer.
“If ChatGPT turns on ads, OpenAI is admitting something simple and consequential: the race isn’t just about model quality anymore; it’s about monetising attention without poisoning trust,” he added.
OpenAI’s pivot comes as Google gains ground in the generative AI race, infusing services including Gmail, Maps and YouTube with AI features that — in addition to its Gemini chatbot — compete directly with ChatGPT.
OpenAI Chief Executive Officer Sam Altman has long expressed his dislike for advertising, citing concerns that ads could create distrust about ChatGPT’s content.
To address these concerns, OpenAI pledged that ads would never influence ChatGPT’s answers and that user conversations would remain private from advertisers.
“Ads do not influence the answers ChatGPT gives you,” the company stated. “Answers are optimised based on what’s most helpful to you. Ads are always separate and clearly labelled.”
