KUALA LUMPUR — Malaysia Airports Holdings Bhd (MAHB) is working alongside the Ministry of Transport (MOT) and the Land Public Transport Agency (APAD) on a review into recent aerotrain service disruptions at KL International Airport (KLIA) Terminal 1.

In a statement today, Malaysia Airports announced that KLIA is providing APAD with complete technical documentation and data, including information related to service incidents since the commissioning of the Aerotrain system on July 1, 2025.

“Since entering service, there have been three incidents, on July 12, Sept 3, and October 15, where the aerotrain service was temporarily halted and passengers were escorted to the terminal in accordance with our safety protocols.

“None of these incidents impacted other critical airport operations, as passenger flow between the main terminal and the satellite building remained uninterrupted via shuttle bus services,” it said.

MAHB said that while all incidents, including minor issues, are logged and reported to regulators under the MOT as mandated, only these three events necessitated a temporary pause in service.

“The July 12 and Sept 3 incidents involved loss of power caused by a dislodged current collector device (CCD), affecting the power feed on the guideway and resulting in train stoppages.

“These incidents fall under the scope of Alstom, the Aerotrain’s main contractor, responsible for the train and traction systems. Alstom had mobilised a team to restore service and completed a thorough investigation into the root cause of the incident,” it said.